SECTION 1 TERMS SPECIFIC TO CHINESE NEW YEAR PLANTS PURCHASE
SECTION 1.1 – SCOPE OF SERVICE
To transport and supply Chinese New Year Plants according to the details stipulated in the delivery order.
Details of Delivery Order shall be in accordance with client’s order form.
All Chinese New Year plant decorations shall be done according to Prince’s standard decorations as communicated at the point of sales. Any customisation shall be communicated at point of sales as no refunds shall be entertained after delivery.
SECTION 1.2 – ONLINE ORDERS
Client who ordered through our online platform will receive an acknowledgement email. Please ensure that email address is accurate before confirming the order.
Delivery is FREE OF CHARGE for a minimum purchase of S$200.00. Otherwise, a delivery surcharge of S$16.00 is applicable.
For any changes to your orders or information, please inform our team at +65 6763 7000 ext XXX or email us at firstname.lastname@example.org at least 24hours before delivery.
For any cancellation of your orders, please inform our team at +65 6763 7000 ext XXX or email us at email@example.com at least 24hours before delivery.
SECTION 1.3 – DELIVERY
We shall advise the schedule of delivery for every order at the point of purchase. As much as possible, we shall attempt our best to meet clients’ availability. Should an order be confirmed on a Public Holiday, delivery shall be advised on the next working day, or otherwise specified.
Prince’s shall not be responsible for any delay in the delivery if the delay is due to client’s withholding of site access/facilities/permits and reserves the rights to damages should any arise due to this.
It is advised for authorised family members to receive the delivery. In any circumstance that the orders are requested to be left at the intended premises without a receiver, Prince’s shall not be liable for any loss or damage.
For changes in delivery schedule, it must be informed at least 1 working day in advance, and our customer service department shall advise on next available delivery day/time slot. Should there be a postponement of delivery schedule made after 3pm, a day before delivery date, the delivery and setup shall be charged for the cancelled schedule.
As delivery schedules are often tight, rescheduling shall be at our discretion. Delivery schedules will only begin from the 29th January 2018 to 15th February 2018.
SECTION 1.4 – PRICES
All Online prices are GST inclusive.
Prices include delivery and simple decorations.
Prince’s reserves the rights to make any changes to the prices of all products.
All prices stated on Prince’s Landscape online platform are only meant for online shopping/purchase. Prices may vary at retail stores.
SECTION 1.5 – ADDITIONAL CHARGES
Any additional items/quantities which are not specified in our final order shall be charged accordingly.
If additional manpower/labour is needed in the supply of Chinese New Year plants (ie. no direct access to lift landing / manual carrying of Chinese New Year Plants), charges may apply.
Delivery charge of $16.00 is required for less than $200.00 purchase.
Additional delivery charges of S$15.00 (inclusive of GST) is applicable on top of the normal delivery fee to locations: Marina Bay Sands, Sentosa, Jurong Island, restricted camps, Airline Cargo Complex and Airline Road.
SECTION 1.6 – PAYMENT
Payment shall be made in full before the arrangement of delivery.
SECTION 1.7 – OTHERS
At Prince’s, we observe the Workplace Safety and Health Act vigilantly. We ensure that all our employees are clearly briefed on all safety procedures before execution of work. Prince’s reserves the right to withhold setup if the site is deemed to be unsafe or place any member of the setup team in danger. We do not allow our employees to commence work unless we are satisfied with the safety measurements provided.
Prince’s has developed a Risk Assessment system which is designed in line with the Workplace Safety & Health Act of Singapore and deploys it in all of our projects.
Access must be granted to Prince’s and our appointed sub-contractors to deliver the necessary items needed for the successful delivery of plants. This includes – Parking / Loading and Unloading.
Only authorised person-in-charge by the Customer shall receive the delivered items. The signature of the authorised person-in-charge on our delivery order shall prove that items are well-received and agreement by the customer that no disputes on items undelivered or wrong items being delivered.
Prince’s shall not be liable for issues that may arise from the delays caused by any other reason and reserves the right to claim for any damages arising from such an incident.